Xperience Consulting

Lab usability test

Observing how users use your product we detect strengths and weaknesses.

With this study we can answer:

• If users can fulfill what they are intending to do in a site
• If they solve the problems they might encounter
• If they find the information they are looking for
• If they have any type of frustration

It is a qualitative study where we invite a group of users (8 to 10 users) to study their behavior. It is important that participants have the same profile as the website visitors.

Users come to our offices one by one and a consultant accompanies them during the test. While the test takes place we take note of their behavior and we record the entire session.

Obtained results

• Efficacy ratios
  To know if users are able to successfully fulfill the tasks
• Efficiency ratios
  How much time and effort they need to finish their tasks
• Satisfaction ratios
  Users´ opinion about the interactive experience
• Comments, suggestions and ideas
  The most important factor of this technique is the qualitative information that we can obtain from the users themselves.